Sakuda Privacy Policy

Effective Date: Immediately upon publication

1. Who We Are

Sakuda is a multi-vendor online marketplace that connects customers with sellers across India.

This Privacy Policy explains how Sakuda collects, uses, stores, and protects personal information when visitors, customers, and registered users use our website and services.

By using the Sakuda website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Mobile number
Billing and shipping address
Account login information
Order and purchase information
Product and transaction-related information
Information provided through contact forms
Information provided during customer or vendor registration
Information provided when communicating with Sakuda
IP address and browser/device information
Website usage and technical information

We collect only information that is reasonably necessary to provide, maintain, improve, and secure our services.

3. Information Provided During Orders

When you place an order on Sakuda, we may collect information necessary to process and fulfil the order, including your name, contact details, billing address, shipping address, order details, and other information required for delivery.

This information may be shared with the relevant seller and appropriate service providers to enable order processing, shipping, delivery, customer support, and related services.

4. Payment Information

Sakuda may offer online payment options through third-party payment service providers.

Payment information may be processed directly by the applicable payment provider. Sakuda does not intentionally store complete card, banking, or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.

Customers should review the privacy policies of the applicable payment service provider for information about how payment information is processed.

5. Vendor and Seller Information

Sellers who register on Sakuda may be required to provide information necessary to create and manage their seller account and operate their business on the marketplace.

This may include business details, contact information, product information, pickup address, bank/payment-related information, and other information required for marketplace operations, verification, payments, shipping, or legal and regulatory requirements.

Seller information may be shared with relevant service providers where necessary to provide marketplace, payment, shipping, verification, or other related services.

6. How We Use Your Information

Sakuda may use collected information to:

Create and manage customer and seller accounts.
Process and fulfil orders.
Process payments through applicable payment providers.
Arrange shipping and delivery.
Provide order tracking and delivery updates.
Communicate with customers and sellers.
Respond to customer support requests.
Improve our website, products, services, and user experience.
Detect and prevent fraud, spam, abuse, and unauthorized activity.
Maintain website security.
Comply with applicable legal and regulatory requirements.
Send service-related communications.
Send promotional or marketing communications where permitted by law and applicable preferences.

7. Sharing of Information

Sakuda may share necessary information with trusted third parties when required to provide our services.

These may include:

Sellers and vendors involved in fulfilling an order.
Payment service providers.
Shipping, courier, and logistics partners.
Website hosting and technical service providers.
Website security and spam detection services.
Analytics and website performance services.
Customer support and communication service providers.
Government authorities or other parties where required by applicable law.

Sakuda does not sell customers’ personal information as a commercial product.

8. Shipping and Delivery Information

To deliver an order, necessary customer information may be provided to the relevant seller and shipping or courier partners.

This may include the customer’s name, mobile number, shipping address, and order-related information required for delivery.

Shipping services may be provided through selected and trusted courier or logistics partners.

9. Cookies

Sakuda uses cookies and similar technologies to operate and improve the website.

Cookies may be used to:

Keep users logged into their accounts.
Remember preferences.
Maintain shopping cart and checkout functionality.
Improve website performance.
Understand website usage.
Help protect the website from spam and unauthorized activity.

Some cookies may be placed by third-party services used on the website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

10. Comments

If visitors leave comments on the website, we may collect the information shown in the comments form, along with the visitor’s IP address and browser user-agent information to assist with spam detection.

An anonymized string created from an email address may be provided to the Gravatar service to determine whether the visitor is using it.

After approval of a comment, the visitor’s profile picture may be publicly visible in the context of the comment.

11. Media

If you upload images to Sakuda, you should avoid uploading images that contain embedded location information, such as EXIF GPS data, unless such information is intentionally required.

Visitors may be able to download publicly available images and extract embedded information from them.

12. Embedded Content

Pages or articles on Sakuda may contain embedded content such as videos, images, articles, maps, or other content from third-party websites.

Embedded content from other websites may behave in the same way as if the visitor had visited the third-party website directly.

These third-party websites may collect information, use cookies, or track interaction with their embedded content according to their own privacy policies.

13. Third-Party Services

Sakuda may use third-party services to operate and improve the website, process payments, provide shipping and logistics services, prevent spam, maintain security, analyze website usage, or provide other necessary functionality.

These third parties may process information according to their own privacy policies and applicable terms.

Sakuda encourages users to review the privacy policies of third-party services where appropriate.

14. Account Information

If you create an account on Sakuda, we store the information provided during registration and information associated with your account.

Registered users may be able to view or update certain account information through their account dashboard.

Some information may need to be retained where required for order records, accounting, legal, security, fraud-prevention, or other legitimate business purposes.

15. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, maintaining security, and complying with legal obligations.

Order and transaction-related information may be retained for the period required by applicable laws and legitimate business requirements.

16. Protection of Your Information

Sakuda takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify Sakuda if they suspect unauthorized access to their account.

17. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Request information about how your personal information is used.
Withdraw consent where processing is based on consent.
Object to certain types of processing where applicable.

Some information may need to be retained for legal, administrative, security, fraud-prevention, accounting, or other legitimate purposes.

18. Children’s Privacy

Sakuda’s services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to Sakuda improperly, please contact us so that we can take appropriate action.

19. Data Transfers and Service Providers

Some third-party service providers used by Sakuda may process information from locations outside the customer’s state or country.

Where applicable, Sakuda will take reasonable steps to ensure that personal information is handled in accordance with applicable laws and appropriate safeguards.

20. Changes to This Privacy Policy

Sakuda may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable legal requirements.

Updated versions will be published on this page and will become effective immediately upon publication unless otherwise stated.

21. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Sakuda through the contact information provided on our website.

Website: https://www.sakuda.in

Contact Page: Sakuda Contact Us page

Last Updated: August 2026