Sakuda Vendor Terms & Conditions

Effective Date: Immediately upon publication

These Vendor Terms & Conditions (“Terms”) govern the relationship between Sakuda (“Sakuda”, “Company”, “we”, “us” or “our”) and any seller, vendor, supplier, trader, manufacturer, reseller, or other business entity (“Vendor”, “you” or “your”) that registers with or sells products through the Sakuda website and marketplace.

These Terms, together with the Vendor Registration information, applicable Vendor Agreement, Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy, Customer Terms & Conditions, and other policies published by Sakuda from time to time, form the agreement between Sakuda and the Vendor.

By registering as a Vendor, listing products, accepting orders, or using the Sakuda marketplace, the Vendor agrees to comply with these Terms.

1. About Sakuda

Sakuda operates an online multi-vendor marketplace that enables independent Vendors to display and offer products for sale to customers.

Sakuda provides marketplace and related services, which may include:

• Product listing and marketplace display.
• Customer order management.
• Payment collection and processing through available payment service providers.
• Customer support and order-related communication.
• Shipping and logistics coordination.
• Order tracking.
• Marketplace administration.
• Promotional and marketing services.
• Return, refund and exchange coordination.
• Other services reasonably required to operate the marketplace.

Sakuda does not generally purchase the Vendor’s products for its own account. The Vendor remains responsible for the products it lists and sells through the marketplace.

2. Vendor Registration

The Vendor must provide complete, accurate, and current information during registration and throughout its relationship with Sakuda.

Depending on the Vendor and applicable requirements, Sakuda may request:

• Vendor name and contact information.
• Business or trade information.
• Registered or business address.
• Pickup address.
• GST and tax-related information, where applicable.
• Bank or payment settlement information.
• Product and brand information.
• Identity or business verification documents.
• Manufacturer or supplier information where required.
• Other information reasonably required for marketplace operations or legal compliance.

The Vendor must promptly update Sakuda if any information changes.

Sakuda may refuse, suspend, or terminate Vendor registration where information is incomplete, inaccurate, misleading, fraudulent, or cannot be reasonably verified.

3. Vendor Eligibility and Legal Compliance

The Vendor represents and warrants that:

1. It has the legal right and authority to sell the products offered through Sakuda.
2. It has obtained all registrations, licences, permissions, approvals, and consents required under applicable law.
3. Its products comply with applicable laws, regulations, standards, and safety requirements.
4. Its products are genuine and lawfully sourced.
5. It will comply with applicable GST, taxation, invoicing, consumer protection, product labelling, packaging, and other legal requirements applicable to its business and products.

The Vendor is solely responsible for complying with laws applicable to the sale of its products.

4. Product Listings

The Vendor is responsible for providing accurate and complete product information.

Product listings may include:

• Product name.
• Product description.
• Product photographs.
• Brand name.
• Product specifications.
• Size, colour, weight, dimensions, and other attributes.
• Selling price.
• MRP, where applicable.
• Available quantity.
• Warranty information, where applicable.
• Return or replacement conditions, where applicable.
• Other information required by Sakuda.

The Vendor must ensure that all information provided to Sakuda is accurate and not misleading.

The Vendor must not knowingly upload false, misleading, copied, counterfeit, prohibited, illegal, or infringing product information.

Sakuda may edit, correct, reject, suspend, or remove a product listing where reasonably necessary.

5. Product Authenticity and Intellectual Property

The Vendor warrants that it has the right to sell every product listed on Sakuda.

Where products are sourced from manufacturers, distributors, suppliers, or other third parties, the Vendor is responsible for obtaining all necessary permissions, licences, authorisations, and consents.

The Vendor must not list products that infringe another person’s:

• Trademark.
• Copyright.
• Patent.
• Design rights.
• Brand rights.
• Other intellectual property rights.

If Sakuda receives a legitimate intellectual-property complaint relating to a Vendor’s product, Sakuda may suspend or remove the listing and may provide relevant Vendor information to the claimant or appropriate authority where legally permitted or required.

The Vendor shall be responsible for defending and resolving claims arising from its products or its infringement of third-party rights and shall indemnify Sakuda against applicable losses, claims, costs, or liabilities arising from such matters, subject to applicable law.

6. Product Pricing

The Vendor is responsible for providing accurate product pricing.

The Vendor must comply with applicable laws relating to MRP, discounts, taxes, and product pricing.

The Vendor must not intentionally provide misleading MRP, discount, sale price, or promotional information.

Sakuda may offer marketplace promotions, discounts, campaigns, or promotional activities subject to the applicable commercial terms agreed with the Vendor.

Any Vendor-funded discount or promotional contribution will be applied only according to the applicable agreement or campaign terms.

7. Inventory and Availability

The Vendor must maintain accurate inventory information.

The Vendor must update product availability promptly when stock changes.

If a product becomes unavailable after an order is placed, the Vendor must immediately notify Sakuda.

Repeated cancellation of customer orders due to inaccurate inventory may result in suspension of the relevant product or Vendor account.

8. Customer Orders

Customers may place orders through the Sakuda marketplace.

Once an order is confirmed, the Vendor is responsible for preparing the ordered product for dispatch within the applicable processing time.

The Vendor must not cancel a confirmed order without a valid reason.

Repeated or unjustified order cancellations may result in account restrictions, suspension, or termination.

9. Packaging

The Vendor is responsible for securely and appropriately packaging products before courier pickup.

Packaging must be suitable to protect the product during transportation.

The Vendor must ensure that:

• The correct product is packed.
• The correct quantity is packed.
• Products are adequately protected.
• Required labels and documentation are included.
• Packaging complies with applicable legal and courier requirements.

Any loss, damage, or customer complaint caused by inadequate or improper Vendor packaging may be the Vendor’s responsibility.

10. Pickup and Shipping

Sakuda may coordinate shipment pickup through selected and trusted courier or logistics partners.

Courier partners may collect shipments from the Vendor’s registered pickup address.

The Vendor must keep confirmed orders ready for pickup within the applicable processing period.

Shipping charges may be calculated based on factors including product weight, dimensions, pickup location, delivery destination, courier availability, and applicable shipping rules.

The customer may be charged applicable shipping charges at checkout.

The Vendor must provide accurate product weight and dimensions because inaccurate information may result in incorrect shipping calculations.

11. Prepaid Orders

Sakuda currently accepts prepaid orders only.

Cash on Delivery (COD) is currently not available.

Customers may make payment through the payment methods made available by Sakuda at checkout.

Sakuda may collect customer payments through its payment service providers and process applicable order settlements with Vendors according to the applicable commercial terms.

12. Vendor Payments and Settlement

Subject to applicable deductions, adjustments, returns, refunds, disputes, taxes, and other amounts payable by the Vendor, Sakuda shall settle the Vendor’s eligible sale proceeds according to the agreed Vendor settlement terms.

Unless otherwise agreed in writing, Vendor settlement may be processed after the applicable order has been delivered and the relevant settlement conditions have been satisfied.

Sakuda may adjust amounts payable to the Vendor for:

• Approved customer refunds.
• Returns and exchanges.
• Failed deliveries or RTO-related amounts where applicable.
• Vendor-related shipping charges.
• Promotional or advertising charges agreed with the Vendor.
• Applicable taxes or withholding.
• Penalties or other charges expressly agreed under applicable Vendor terms.
• Other amounts lawfully payable by the Vendor to Sakuda.

The applicable transfer price, commission, margin, service charge, or other commercial arrangement shall be as agreed between Sakuda and the Vendor.

13. Invoices and Taxes

The Vendor is responsible for issuing legally compliant invoices for products sold through Sakuda, where required.

The Vendor is responsible for:

• Applicable GST compliance.
• Applicable taxes.
• Correct product classification.
• Correct MRP and tax information.
• Maintaining appropriate financial records.
• Filing applicable tax returns.
• Paying taxes and statutory amounts required from the Vendor.

Sakuda may request tax documents or other information reasonably required for marketplace operations and legal compliance.

14. Returns, Refunds and Exchanges

Products sold through Sakuda are subject to Sakuda’s applicable Return, Refund & Exchange Policy, together with any product-specific or Vendor-specific conditions permitted by Sakuda.

Where a customer is entitled to a return, refund, replacement, or exchange, the Vendor agrees to cooperate with Sakuda in processing the request.

Sakuda may coordinate customer returns and refunds on behalf of the Vendor.

Amounts refunded to customers in relation to the Vendor’s products may be adjusted against amounts otherwise payable to the Vendor.

The Vendor must not independently reject or promise a customer a different resolution where Sakuda is managing the applicable marketplace return process without first coordinating with Sakuda.

15. Damaged, Defective or Incorrect Products

The Vendor is responsible for products that are:

• Defective.
• Damaged due to inadequate packaging.
• Incorrectly supplied.
• Incomplete.
• Significantly different from the product description.
• Counterfeit or unauthorised.
• Otherwise not compliant with the applicable product listing.

The Vendor must cooperate with reasonable requests for photographs, videos, product inspection, documentation, replacement, refund, or other evidence required to resolve customer claims.

16. Customer Complaints and Support

Sakuda may operate customer support for marketplace-related questions, orders, delivery, returns, refunds, and complaints.

The Vendor must reasonably cooperate with Sakuda in resolving customer complaints.

Where additional information or action is required from the Vendor, the Vendor must respond within the time reasonably specified by Sakuda.

Failure to respond may result in a decision being made based on the information available to Sakuda and applicable marketplace policies.

17. Vendor Performance

Sakuda may monitor Vendor performance using factors such as:

• Order fulfilment.
• Order cancellation.
• Product availability.
• Shipping readiness.
• Customer complaints.
• Return rate.
• Product quality.
• Accuracy of product descriptions.
• Delivery-related performance.
• Customer reviews and ratings.
• Compliance with Sakuda policies.

Sakuda may display Vendor ratings, reviews, badges, or other performance indicators on the marketplace.

18. Marketing and Promotions

The Vendor may participate in marketing campaigns, promotional activities, sales, or other programs offered by Sakuda.

Any promotional discount, advertising fee, marketing contribution, or cost-sharing arrangement will be communicated to or agreed with the Vendor as applicable.

Sakuda may use product information, photographs, Vendor information, and other authorised content for marketplace marketing and promotional purposes during the Vendor’s participation on the platform.

19. Intellectual Property Licence

The Vendor grants Sakuda a non-exclusive, royalty-free licence during the period in which the Vendor uses the marketplace to use the Vendor’s product photographs, descriptions, trademarks, logos, brand names, and other authorised content for:

• Listing and displaying products.
• Operating the marketplace.
• Marketing and advertising the Vendor’s products.
• Customer communication.
• Order processing.
• Other legitimate marketplace-related purposes.

The Vendor represents that it has the necessary rights to grant this licence.

Sakuda retains all rights in its own website, marketplace technology, designs, graphics, trademarks, branding, content, software, and other intellectual property created or owned by Sakuda.

20. Vendor Confidentiality

The Vendor shall keep confidential information received from Sakuda confidential and shall not disclose such information except where:

• Disclosure is required by law.
• Disclosure is required to professional advisers or employees who need the information for legitimate business purposes.
• Sakuda has provided permission.
• The information has already become publicly available through no breach of the Vendor’s obligations.

21. Customer Data and Privacy

The Vendor may receive or access customer information only to the extent necessary to fulfil orders and provide authorised marketplace services.

The Vendor must:

• Use customer information only for legitimate order-related purposes.
• Keep customer information confidential.
• Not sell, misuse, or disclose customer information.
• Not use customer information for unauthorised marketing.
• Take reasonable measures to protect customer information.
• Comply with applicable privacy and data-protection requirements.

The Vendor must not use customer information obtained through Sakuda to independently contact customers for purposes unrelated to the customer’s Sakuda order unless legally permitted and authorised.

22. Prohibited Products and Activities

The Vendor must not list or sell products that are illegal, counterfeit, prohibited, unsafe, or otherwise restricted under applicable law or Sakuda’s marketplace policies.

Sakuda may remove or suspend any listing that it reasonably believes violates applicable law, marketplace policies, customer safety requirements, or the interests of the marketplace.

23. Vendor Responsibility and Indemnification

The Vendor shall be responsible for claims, losses, damages, penalties, costs, or liabilities arising from matters within the Vendor’s responsibility, including:

• Defective or unsafe products.
• Counterfeit products.
• Product-related legal violations.
• Intellectual-property infringement.
• Incorrect product information.
• Tax or regulatory non-compliance.
• Inadequate packaging.
• Vendor breach of these Terms.
• Misuse of customer information.
• Unauthorised products or brands.

To the extent permitted by applicable law, the Vendor agrees to indemnify and hold Sakuda harmless from claims and liabilities arising from such Vendor-related matters.

24. Limitation of Sakuda’s Role

Sakuda operates the marketplace and provides related services to facilitate transactions between Vendors and customers.

Except where expressly agreed otherwise, Sakuda does not manufacture the products sold by Vendors and does not assume responsibility for defects, quality, safety, authenticity, warranties, or legal compliance of Vendor products.

The Vendor remains responsible for its products and its obligations to customers.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

25. Suspension of Vendor Account

Sakuda may temporarily suspend a Vendor account or product listing where reasonably necessary, including where:

• The Vendor violates these Terms.
• Product information is inaccurate or misleading.
• Products are suspected to be counterfeit or prohibited.
• There are repeated customer complaints.
• The Vendor repeatedly cancels confirmed orders.
• The Vendor provides inaccurate inventory.
• The Vendor fails to fulfil orders.
• The Vendor fails to provide required documents.
• There is suspected fraud or unlawful activity.
• Suspension is reasonably necessary to protect customers, Vendors, Sakuda, or the marketplace.

Where appropriate, Sakuda may provide the Vendor an opportunity to address the issue.

26. Termination

Either Sakuda or the Vendor may terminate the Vendor relationship subject to any applicable notice requirements agreed between the parties.

Sakuda may terminate or suspend the Vendor relationship immediately where reasonably necessary because of serious misconduct, fraud, unlawful activity, counterfeit products, serious customer-safety concerns, material breach, or conduct that materially harms the reputation or operation of Sakuda.

27. Effect of Termination

After termination:

• Sakuda may remove the Vendor’s product listings.
• New orders may no longer be accepted.
• Existing orders may continue to be processed where necessary.
• Customer returns, refunds, replacements, or exchanges relating to previous orders must continue to be handled according to the applicable policies.
• Outstanding amounts may be adjusted against applicable returns, refunds, charges, or other amounts payable.
• The Vendor must cooperate in completing pending customer obligations.
• Any outstanding settlement due to the Vendor will be processed subject to applicable adjustments and settlement conditions.

Termination does not affect rights or obligations that arose before termination.

28. Changes to These Terms

Sakuda may update these Terms from time to time to reflect changes in its business, marketplace operations, technology, applicable laws, or policies.

Updated Terms will be published on the website and become effective from the date stated in the updated Terms or, where no different date is stated, immediately upon publication.

Continued use of the Sakuda marketplace after the updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

29. Electronic Agreement

These Terms are provided electronically and may be accepted electronically through the Sakuda website or Vendor registration process.

The Vendor’s electronic acceptance, registration, use of the marketplace, product listing, or acceptance of orders may constitute acceptance of these Terms to the extent permitted by applicable law.

No physical signature is required where electronic acceptance is legally sufficient.

30. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in India.

Any dispute between Sakuda and a Vendor shall be subject to the applicable dispute-resolution process and jurisdiction specified in the Vendor Agreement, where one exists.

Nothing in these Terms prevents either party from exercising any rights or remedies available under applicable law.

31. Contact

For Vendor-related questions, documentation, account issues, or policy matters, Vendors may contact Sakuda through the contact details provided on the Sakuda website.

Website: https://www.sakuda.in

Last Updated: August 2026