Placing an order on Sakuda is quick and easy:
Once your order is successfully placed, you will receive an order confirmation via email or SMS (where available). You can also track your order by logging into your My Account → Orders section.
Yes, you can request to cancel your order before it has been shipped. Once an order has been dispatched, it cannot be canceled. If you wish to cancel your order, please contact our customer support as soon as possible with your order number. If the order has not yet been processed for shipment, we will do our best to cancel it and process any applicable refund according to our Refund Policy.
You can check your order status by logging into your Sakuda account and visiting the My Account → Orders section. Select your order to view its current status and shipment details. If your order has been shipped, the tracking information will be available there. If you placed your order as a guest or need assistance, please contact our customer support with your order number, and we’ll be happy to help.
Shipping charges are calculated based on the product’s weight, dimensions, delivery location, and the total order value. The applicable shipping charge will be displayed during checkout before you complete your purchase.
We also offer Free Shipping on eligible orders of ₹999 or above. Certain remote locations or oversized products may have different shipping charges, which will be shown at checkout.
Yes. Sakuda offers Free Shipping on eligible orders with a cart value of ₹999 or above. For orders below ₹999, shipping charges are calculated based on the product’s weight, dimensions, and delivery location. Any applicable shipping charges will be displayed at checkout before you place your order.
Delivery times vary depending on your location and product availability. Most orders are delivered within 3–7 business days after dispatch. Deliveries to remote or difficult-to-reach locations may take 7–10 business days or longer. Once your order is shipped, you will receive tracking details (where available) to monitor your shipment.
Yes, Sakuda delivers to most locations across India. Delivery availability depends on the serviceability of your PIN code and our courier partners. You can enter your delivery address or PIN code during checkout to confirm whether delivery is available to your location.
Currently, Sakuda accepts QR Code payments. During checkout, you will be provided with a QR code to complete your payment using any UPI-enabled app, such as Google Pay, PhonePe, Paytm, BHIM, or your bank’s UPI app.
Once your payment is successful, your order will be processed and confirmed. If you experience any issues while making the payment, please contact our customer support for assistance.
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Yes. Payments made through the QR code provided by Sakuda are processed using secure UPI payment systems. We do not store your UPI PIN, bank account details, or other sensitive payment information. Please verify that you are paying to the official Sakuda QR code displayed during checkout before completing your payment.
Cash on Delivery (COD) is currently unavailable. At present, all orders must be paid in advance using the official Sakuda QR code during checkout.
We are working to introduce Cash on Delivery (COD) soon for eligible products and serviceable locations. Once available, the option will be displayed during checkout.
Sakuda offers returns on eligible products in accordance with our Return & Refund Policy. If you receive a damaged, defective, incorrect, or incomplete item, you may request a return within the specified return period for that product.
To be eligible for a return:
Once your return request is approved and the product passes our quality inspection, a replacement or refund will be processed as per our Return & Refund Policy.
For complete details, please refer to our Return & Refund Policy page or contact our customer support.
If your order is eligible for a return, you can request a return by contacting our customer support within the applicable return period. Please provide your order number, the reason for the return, and clear photos of the product if it is damaged, defective, or incorrect.
Once we review your request, we will inform you of the next steps. If your return is approved, we will arrange the return process or provide further instructions. Refunds or replacements will be processed according to our Return & Refund Policy.
Once your returned product is received and successfully passes our quality inspection, your refund will be processed. Refunds are generally completed within 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
If you do not receive your refund within the expected time, please contact our customer support with your order number for assistance.
To select the correct size, please refer to the Size Guide available on the product page. Compare your body or foot measurements with the size chart before placing your order. If you’re unsure about the right size, feel free to contact our customer support, and we’ll be happy to help you choose the best fit.
Yes. We strive to display product images that accurately represent the actual item. However, slight variations in color, texture, or appearance may occur due to lighting during photography, image editing, or differences in your device’s screen settings. Please refer to the product description and specifications for complete product details before placing your order.
If a product is currently out of stock, you can check the product page again later as we regularly update our inventory. You can also contact Sakuda customer support to know about product availability or expected restocking information.
If you need a similar product, our team will be happy to suggest available alternatives based on your requirements.
No. You can place an order as a guest without creating an account. However, creating a Sakuda account allows you to track your orders, view your order history, save your delivery addresses, and enjoy a faster checkout experience on future purchases.
. If you’ve forgotten your password, click the “Lost your password?” link on the login page. Enter the email address associated with your Sakuda account, and we’ll send you a password reset link. Follow the instructions in the email to create a new password.
If you don’t receive the email or need further assistance, please contact our customer support.
You can update your profile by logging into your Sakuda account and visiting My Account → Account Details. From there, you can update your name, email address, password, and other account information. You can also manage your saved billing and shipping addresses from the Addresses section of your account.
You can contact Sakuda through our Contact Us page or by using the customer support details provided on our website. Please include your order number and a brief description of your query so that we can assist you quickly.
Our support team will help you with questions related to orders, payments, shipping, returns, refunds, and products.
Our customer support team is available during our working hours to assist you with your queries related to orders, payments, shipping, returns, and products.
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM.
For queries received outside these hours, we will respond as soon as possible during the next working period.
You can update your profile by logging into your Sakuda account and visiting My Account → Account Details. From there, you can update your name, email address, password, and other account information. You can also manage your saved billing and shipping addresses from the Addresses section of your account.
