Sakuda Shipping Policy (Version 1.0)

Effective Date: July 2026

1. Overview

Sakuda is a multi-vendor online marketplace connecting customers with trusted sellers across India. Each seller is responsible for preparing and dispatching their products, while Sakuda manages the shipping process through its logistics partners.

2. Order Type

All orders are Prepaid Only.
Orders are processed after successful payment confirmation.
Cash on Delivery (COD) is currently not available.

3. Shipping Charges

Shipping charges are calculated per product at the time of checkout.
Customers pay the applicable shipping charges in advance along with the product price.
Shipping charges may vary depending on the product’s weight, dimensions, pickup location, and delivery destination.

Wholesale Orders

Wholesale shipping charges are calculated separately from retail orders.
Shipping charges for wholesale purchases are based on factors such as order quantity, total shipment weight, package dimensions, pickup location, delivery destination, and courier availability.
The applicable wholesale shipping charges will be displayed or communicated to the customer before order confirmation.
In certain cases, Sakuda may offer customized shipping rates or logistics solutions for bulk and wholesale orders.

4. Order Processing

Sellers are responsible for packing the product securely.
Orders are prepared for dispatch after payment confirmation.
Processing time may vary depending on the seller and product availability.

5. Pickup & Delivery

Courier partners collect shipments directly from the seller’s registered pickup address.
Sakuda uses trusted logistics partners through Shiprocket to ensure reliable delivery.
Estimated delivery times may vary based on the customer’s location and courier service availability.

6. Shipping Partners

Sakuda ships orders through Shiprocket and its network of trusted courier partners to provide safe and efficient delivery across India.

7. Tracking Orders

Customers will receive shipment tracking details once the order has been dispatched.
Order status can be tracked using the tracking information provided by Sakuda.

8. Delivery Attempts

Courier partners may make multiple delivery attempts according to their standard delivery policy. If delivery cannot be completed, the shipment may be returned to the seller.

9. Customer Responsibilities

Customers should:

Provide a complete and accurate delivery address.
Provide a valid mobile number for delivery updates.
Be available to receive the shipment at the delivery address.

10. Seller Responsibilities

Sellers are responsible for:

Maintaining accurate product weight and dimensions.
Using secure and appropriate packaging.
Preparing orders on time for courier pickup.
Ensuring products match the descriptions displayed on Sakuda.

11. Shipping Delays

Delivery may be delayed due to weather conditions, public holidays, natural disasters, government restrictions, courier operational issues, or incorrect/incomplete customer address.

12. Policy Updates

Sakuda reserves the right to modify this Shipping Policy at any time. Updated policies will be published on the website and become effective immediately upon publication.